{
  "updated": "2026-10-26",
  "canary": {
    "last_ok": null,
    "last_run": null
  },
  "health": {
    "last_ok": null
  },
  "incidents": [],
  "support_sla": {
    "response_hours": {
      "critical": 1,
      "high": 4,
      "normal": 24,
      "low": 72
    },
    "resolution_hours": {
      "critical": 4,
      "high": 24,
      "normal": 72,
      "low": 168
    }
  }
}
